SLMS Course Code
All New York State Employees
Emotional Intelligence in the Workplace examines the competencies all employees need to be successful in their careers. Participants will explore the difference between control and influence, practice skills for achieving positive relationship outcomes, and recognize the attributes and challenges of different communication styles. This course will include skill development for self-awareness, self-management, social awareness, and relationship management.
- What is Emotional Quotient or EQ?
- Social awareness
- Relationship management